Privacy Policy

Revision Date: June 5, 2025

1. Introduction

This Privacy Policy describes how Endeavor Heating and Cooling LLC (“we,” “our,” or “us”) collects, uses, and protects your personal information when you interact with our website, scheduling platform, or services.

2. What Information We Collect

We collect the following information:

  • Name, email, phone number, and address
  • Service property details and job history
  • Communication preferences and feedback
  • Website usage data through cookies or analytics tools

3. How We Collect It

Information is collected when you:

  • Fill out a contact form or quote request
  • Book an appointment through Housecall Pro
  • Call, email, or text us
  • Use our website (cookies, browser analytics)

4. How We Use Your Information

We use your information to:

  • Schedule and manage services
  • Send reminders, updates, invoices, and estimates
  • Improve website performance and customer experience
  • Send marketing emails or texts (optional)

5. Third-Party Services

We use the following platforms to deliver our services:

  • Housecall Pro – for scheduling, job history, customer communications, and billing
  • Google Analytics and Squarespace – for tracking website usage and performance
  • FTL Finance – for optional financing of eligible jobs

Customers using our Housecall Pro portal can view the information stored in their profile, including service history, quotes, and invoices. Contact us to request edits or deletions.

6. Cookies & Analytics

We use cookies and analytics to enhance usability and measure website traffic. By using our website, you consent to this data collection. You may control cookies via your browser settings.

7. Email & SMS Marketing

By submitting your information through our website or Housecall Pro, you agree to receive updates about your service and occasional promotions. You can opt out at any time using the unsubscribe link or by contacting us.

8. Data Security

We take reasonable technical and organizational steps to protect your personal data, including encrypted storage, access controls, and use of secure platforms.

9. Your Rights

You may request to:

  • Access the data we hold about you
  • Correct any inaccurate information
  • Delete your personal data from our systems
  • Opt out of marketing messages

To do so, contact us at office@endeavorheatingandcooling.com or call (425) 599-3021.

10. Children’s Privacy

We do not knowingly collect personal data from children under age 13. If you believe we have unintentionally received information from a minor, please contact us for removal.

11. Governing Law

This policy is governed by the laws of the State of Washington and applicable federal data privacy laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised effective date.